- Computer applications
- One-on-one training
- Sales support
- Group training
- Detail oriented
- Needs assessment
Train clients on a wide range of topics including Microsoft Office 2003, 2007, 2010, 2013, and 2016, 2019, Microsoft Project, SharePoint, SharePoint Designer, Visio, InfoPath, PowerView, Power Pivot, Power BI, VBA, SQL(MySQL, MS SQL, Oracle), Project Management, Crystal Reports, QuickBooks, Adobe Photoshop, Adobe Dreamweaver, Adobe InDesign, Adobe Illustrator, Adobe Acrobat, Adobe LiveCycle, HTML5/CSS3 and CMS including WordPress and Drupal.
Dealt with range of clients including Fortune 500 companies, federal, state and local government agencies.
Partnered with AcademyX, New Horizons, Webucator, Samsung NA, NetCom Learning, ExecuTrain, Social Interest Solutions, The Boeing Company, The Enterprise University, Computer Magic Training, and, Motivaim, among others, to deliver training.
Coordinated a Cerner EMR Go-Live across three hospitals and more than 30 clinics in the Yakima Valley.
Worked closely with department directors to coordinate training room usage while leveraging Crystal Reports and Microsoft Office in powerful and efficient ways.
Coordinated training programs, training events through multiple stages to successful completion, meeting deadlines, executing project related tasks in support of the team, and accomplishing defined deliverables.
Communicated with internal and external clients to maintain and facilitate communication as needed. Resolved problems efficiently, while considering multiple perspectives, groups and inputs, and overall project impact.
Managed and coordinated resources, which may include people, data, processes, and/or financial plans on time, within budget, and up to quality standards. Actively involved in user account creation, role assignments, and user control management.
Worked within DA2 to generate reports as requested.
Worked with Chinese Manager to coordinate and develop marketing efforts to build enrollment and raise community interest in a new school in competitive market.
Helped to create a comfortable environment and help foreign teachers new to China deal with cultural differences
Taught Oral English with an emphasis on student participation to classes of no larger than eighteen students covering ages 4 to 60 in age and level appropriate classes.
Taught Oral English with an emphasis on student participation to classes of 80-90 high school students between 15-18 years of age.
Taught additional classes at Compass Cambridge English School in Santai to students between 5 to 15 years of age.
Ensured customer satisfaction.
Delivered a wide range of software training to a variety of professional clients.
Assisted in the development of courseware and training evaluation guidelines.
Involved in developing courseware and training guidelines
Delivered a wide range of software training to a variety of professional clients Ensured customer satisfaction.
Responsible for software training to a variety of professional clients Involved in customer service and needs assessment.
Coordinated all aspects of training.
Implemented software programs.
Conducted software and hardware training.
Ensured customer satisfaction throughout.
Basic Marine, 9971, with AirCrew training.
Bachelor of Arts, Chinese Language Major
History Minor, Chinese emphasis
Associates of Arts Degree, Political Science
Instructor, July 2016
Social Services
Delivered classes on both Word and Excel to the support staff to further their Microsoft Office skills towards their core mission.
Mentor, November 2018
Science and Technology
Provided technical and programming assistance to students participating in a college level competitive hack-a-thon.